About this privacy policy

This privacy policy has been written to provide you with information about Wellknown Learning Limited (“Wellknown”, “we”, “us”, “our”) handles or intends to handle personal information relating to our clients and visitors to our website (https://wellknown.co/) in accordance with the UK General Data Protection Regulation (“UK GDPR”).  This policy relates specifically to our collection and use of personal information of clients and website users for the purposes of running our business.

About us

We are Wellknown Learning Limited.  We are a private limited company (company number 11534694).  Our registered office address is Suite 5 Burton House, 2a Market Place, Colne, Lancashire, BB8 0HY. 

We aim to process information about you fairly, lawfully, and in a transparent manner. The aim of this policy is to provide you with sufficient information for you to be able to understand what we are doing with your information.  If you are unsure how we are handling information about you or you think we could improve our privacy information, please let us know.

Our Legal Status

We are a “data controller” for the purposes of the UK GDPR for information gathered through use of our website, any information gathered for registering and providing services to our clients and for any personal information relating to our own staff, contractors and consultants.

Information we collect

We collect and hold a range of information about you during the course of our relationship with our clients and website users. This includes:

• Contact details such as your name, job title, email address, postal address and telephone number.
• We collect details of services you have purchased from us which includes details about payments you have made to us and details of any services you have purchased from us.
• We collect technical data including your IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• We collect and record any information that you provide to us whilst engaging with our services or that you input into our website.
• We collect a record of your correspondence with us, either through our website, social media, telephone, e-mail or post.
• We collect marketing and communications information including your communication and marketing preferences.
• We keep financial records about the amount of money you have paid us; any amount(s) outstanding and associated recovery action. Depending on your chosen method of payment, we may hold your bank account details.
• We may carry out insight and satisfaction surveys to help us to monitor our performance and to improve our services to our clients.

This list is not exhaustive, as we hold records of most contacts we have with you, or about you, and we process this information, so we can deliver our services to our clients.

How information is collected

Generally, the information we hold will have been provided by you (e.g. during the provision of our services for you or when we communicate with you), but we may also hold information provided by third parties where this is relevant to your own circumstances. 

As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal information by using cookies and other similar technologies.

We will only ask for personal information that is appropriate to enable us to administer our services to you. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact our ability to provide our services to you if you refuse to provide information that stops us from doing so.

Purposes for processing

We have set out below a description of all the ways we plan to use your information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.  We may process your information for more than one lawful ground depending on the specific purpose for which we are using your information.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Our marketing communications

We may use your personal information to contact you to inform you about services we believe might be of interest to you via email or text message (we call this marketing communications). 

You can ask us to stop sending you marketing communications at any by following the unsubscribe links on any marketing communications sent to you or by contacting us at any time.

Where you opt out of receiving these marketing communications, this will not apply to personal information provided to us as a result of the provision of our services and we will still be required to contact you in relation to the services we provide.

Sharing personal information

Normally, only our employees or consultants will be able to see and process your personal information. However, there may be times when we will share relevant information with third parties for the purposes as outlined above, or where we are legally required to do so. When sharing personal information, we will comply with all aspects of data protection law.

Where necessary or required, we may share your personal information as follows:

• With third party service providers, in connection with services performed on our behalf.
• With government bodies and law enforcement agencies.
• With our insurers and legal advisers.
• With third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

This list is not exhaustive as there are other circumstances where we may also be required to share information, for example:

• To meet our legal obligations.
• In connection with legal proceedings (or where we are instructed to do so by Court order).

Our relationships with third party service providers are governed by contractual provisions with us and they only have access to personal information to perform the described purposes and may not use it for other purposes.

Where we store personal information  

The personal information that we collect is stored within the UK and European Economic Area (EEA). However, there may be some circumstances where it is necessary to transfer and store personal information at a destination outside the UK or the EEA.  In these circumstances, we will take all steps reasonably necessary to ensure that personal information is treated securely and in accordance with data protection law and, in the event that personal information is transferred outside the UK or the EEA, shall ensure that this is carried out subject to the requirements of the UK GDPR.

How long we keep it for

We will only retain personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of personal information are available upon request.  After this period, we will securely destroy or anonymise personal information in accordance with data protection law.

Information security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, consultants, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of access – You have the right of access to information we hold about or concerning you. 
• Right of rectification or erasure – If you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it.  You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. 
• Right to restriction of processing – In certain circumstances, you have a right to request that we refrain from processing your data.
• Right of portability – In certain circumstances, you have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller.
• Right to object – In certain circumstances, you have a right to object to our processing of your personal data.
• Right to withdraw consent – In the circumstances where you may have provided consent to the collection, processing and transfer of personal information for a specific purpose has been provided, you have the right to withdraw consent for that specific processing at any time.

To exercise any of these rights, please contact us by emailing hello@wellknown.co

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints

If you have a concern about the way we are collecting or using personal information, we would ask that you raise your concern with us in the first instance by using the contact details below.

You also have a right to lodge a complaint with the Information Commissioner’s Office (ICO) should you feel that we have not handled your information in line with legislative and regulatory requirements. They can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 | www.ico.org.uk

Contact Details

For further information on how to request your personal information, exercise any of your data protection rights or request further information in relation to how and why we process your information, you can contact us by:

Email: hello@wellknown.co

Changes to this privacy policy

We may change this privacy policy from time to time. This privacy policy was last updated in May 2023.